Privacy Notice
๐ Privacy Policy
Thank you for visiting our website, operated by www.vimfjea.com (the โCompanyโ). We are dedicated to delivering an engaging, secure online shopping experience and the high standard of personalized service our brand is known for. At the core of this commitment is our promise to respect and protect the privacy of your personal information.
This Privacy Policy describes the categories of information we collect from and about you when you visit our website (each a โSiteโ). All functionality, features, and services available on the Sites are collectively referred to as the โServicesโ. This policy also explains how we may use and share your personal information, as well as your rights to control how your data is used.
By accessing or using our Services, you consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy โ including the transfer and storage of your personal information in the United States, Canada, and/or Hong Kong. You also acknowledge and agree to our Terms of Use, which are incorporated herein by reference. If you do not agree to these terms, please discontinue access and use of our Services immediately.
๐ฅ What information does the Company collect?
The Company may collect information from and about you through the following channels:
Information from your interactions with us We collect data related to your transactions and other interactions with our brand. This includes information you provide when you use our Services, make a purchase, sign up for our catalog, newsletters or email lists, enter sweepstakes, contests or promotions, submit a product review or survey, send a gift or virtual gift card, or otherwise contact our team. If you make a purchase, we may also collect your billing address.
Information you provide about third parties If you send a communication to another person through our Services, we may collect details such as that personโs name, phone number, email address, and/or shipping address.
Information collected automatically on the Site We, or our authorized service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and similar technologies to collect non-personal information about site visitors, service users, and interactions with our emails and online advertisements. This data helps us track analytics and statistical trends.
Examples of automatically collected information include your browser type, operating system or mobile device model, pages viewed, links clicked, IP address, mobile device identifier or other unique identifier, websites visited before arriving at our site, time spent on the Site, return visit frequency, and other clickstream or usage data. We may also track whether emails we send are opened, forwarded, or clicked through to our Site.
Linking this technical data with your personal information helps us personalize your shopping experience, save your preferences, and identify site features, promotions, and offers that may interest you. It also allows us to retarget online and mobile advertisements to you across the devices you use.
Information from third-party sources We may obtain information from external sources to update or supplement the data you provide, or that we collect automatically. This may include address verification or demographic updates, or information collected when you connect with us through a third-party platform (including social networks), based on your registration and privacy settings on those platforms.
Combination of information We may combine all information we collect from and about you โ including information you provide directly, data we collect automatically on the Site, usage data across your devices, and information we receive from other online, offline, or third-party sources.
Third-party analytics and advertising We also work with third-party advertising, analytics, and tracking tools to better understand our audience, improve our Services and content, and deliver more targeted advertising across the internet. These third parties may use cookies, web beacons, pixel tags, log files, Flash cookies, or similar technologies to collect and store non-personal information. They may also combine data collected from our Site with information from other sources. We do not control or have access to these third partiesโ use of cookies or other tracking technologies.
โ๏ธ What are my tracking options?
Certain core features of the Site require cookies to function. By registering for and using our Services, you consent to our use of cookies. If you do not agree to the use of cookies, you will not be able to use our Services.
Below is a description of the four categories of cookies we use, and how they support your experience:
- Strictly Necessary Cookies โ These cookies are essential for basic site navigation and core functionality. Without them, the Services cannot be provided. We use them to recognize and maintain your login status throughout your visit and to manage your shopping cart.
- Performance Cookies โ These cookies collect anonymous data about how visitors use the Services, such as which pages are visited most often and if users receive error messages. This data is used in aggregate to improve our Services and does not identify you personally.
- Functionality Cookies โ These cookies remember your preferences to deliver a more personalized experience, such as your default shipping country and currency settings.
- Targeting Cookies โ These cookies are used to deliver relevant online advertisements tailored to your interests, and to measure the effectiveness of our advertising campaigns. They may be placed on the Services by us or by our authorized advertising partners.
Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or similar technologies to deliver more relevant advertising and to link usage data across the devices you use.
To learn more about managing your privacy settings or opting out of third-party advertiser cookies, you may visit the Network Advertising Initiativeโs opt-out page at www.vimfjea.com and follow the instructions provided. For instructions on opting out of Criteo advertising services, please view the Criteo Privacy Policy at www.vimfjea.com.
If you wish to prevent your data from being used by Google Analytics, you can install the Google Analytics opt-out browser add-on, available at www.vimfjea.com.
You can also find general information about cookies, including how to disable them, at www.allaboutcookies.org. On mobile devices, you may adjust your privacy and advertising settings to control whether you receive personalized advertising.
We and our service providers may also use Flash cookies (also known as Local Shared Objects) or similar technologies. Flash cookies are small data files stored on your device via Adobe Flash or similar technology. We use them to personalize your experience, streamline site processes, and save your settings. For example, Flash cookies help remember your volume preferences for video content, enable game functionality, and support survey features. They also help us measure which areas of our site are most popular with customers.
Flash cookies operate differently from standard browser cookies, and the cookie management tools in your browser may not remove them. To learn how to manage your privacy and storage settings for Flash cookies, visit www.vimfjea.com. If you disable Flash cookies or similar technologies, you may lose access to certain features that enhance your online experience.
๐ ๏ธ How does the Company use the information collected?
The Company may use the information we collect for any of the following purposes:
- To verify, confirm, process, deliver, and track your order โ including processing payment transactions, arranging shipping, handling returns and refunds, maintaining a record of your purchases, and contacting you about your orders (including by phone) or to service products you have purchased.
- To enhance your online shopping experience, including recognizing you and welcoming you when you return to the Site.
- To send you catalogs, newsletters, product updates, promotional materials, and other offers from the Company or on behalf of our partners and affiliates.
- To deliver personalized site content, targeted offers, promotions, and advertising โ both on our Site, through third-party sites or apps, and via email or text message โ that we believe may be of interest to you.
- To improve our Sites, products, services, customer support, and overall shopping experience.
- To use your data in aggregated, non-identifiable form for analytical and demographic research.
- To protect the security and integrity of our Site and business, including preventing fraud, unauthorized transactions, claims, and other liabilities, managing risk exposure, and identifying potential hackers and unauthorized users.
- To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
- For any other purpose disclosed to you at the point of data collection.
๐ค What information does the Company share with others?
The Company may share the personal information we collect in the following circumstances:
- Company Affiliates โ We may share information within our family of affiliated companies, and any future additions to our corporate group.
- Co-Marketing Partners โ Certain Services may be offered in partnership with third parties, such as product and service providers, rewards programs, joint sales initiatives, sweepstakes, promotional campaigns, and other co-sponsored events. These co-branded Services will clearly identify the third party. If you register for products or services offered through these partnerships, your information may be provided directly to both the Company and the third party, or we may share your information with the third party to fulfill their obligations to you.
- Other Third Parties โ We may share your information with select partners, affiliates, and other third parties whose offers we believe may be of interest to you.
- Legal Disclosures & Safety โ We may transfer and/or disclose your information to comply with a legal obligation, to provide information to governmental authorities in accordance with applicable law, or when we believe in good faith that disclosure is required by law. We also reserve the right to share information with legal authorities and other companies for fraud protection and credit risk reduction, to detect technical or security vulnerabilities, to enforce our Terms of Use or other policies, or to protect the rights, property, safety, or security of third parties, our users, the Company, or the public.
- Sale of Business โ In the normal course of business, we may sell or purchase assets. If another entity acquires all or part of the Company or its affiliated companies, the information we have collected about you may be transferred to that entity. In the event of bankruptcy or reorganization proceedings involving the Company or its affiliates, your information may be considered a corporate asset and may be sold or transferred to third parties. Should a sale or transfer occur, we will use reasonable efforts to require that the transferee use your personally identifiable information in a manner consistent with this Privacy Policy.
- Service Providers โ We engage third-party service providers to perform certain services on our behalf, and share information with them only as necessary for them to perform their duties.
- Aggregate or Anonymous Information โ We may share or sell non-identifiable, aggregate, or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for marketing, analytics, or other lawful purposes. This type of data cannot be used to identify you personally.
- Text Marketing and Notifications (if applicable) โ By entering your phone number at checkout and completing a purchase, subscribing through our subscription form, or opting in via keyword, you agree that we may send you text notifications (including order updates and abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed X per month. You may unsubscribe from text messages at any time by clicking the unsubscribe link included in each message. We will store and use this data to provide you with campaign analytics, including message delivery status. If you no longer wish to receive text messages, you may reply STOP to any message or contact us at the email address listed below, and we will process your unsubscribe request promptly.
โ๏ธ How can I view, update or remove my information?
If you have made a purchase with us, you may contact our Customer Service Department at the email address listed in the โContact Usโ section below to access or update any of your personal information.
You may also exercise your rights under applicable law to request that we delete or restrict access to your personal data. We may need to retain certain data for legally permitted purposes, which will be explained to you if applicable.
๐ง What choices do I have about receiving communications from the Company?
When you make a purchase, you will automatically receive promotional emails and direct mail from the Company. We offer all customers the option to opt out of having their information used for purposes not directly related to the placement, processing, fulfillment, or delivery of your order.
If you prefer to opt out of receiving promotional communications, you have the following options:
- Electronic Promotional Offers โ You may opt out of receiving promotional emails at any time by clicking the โunsubscribeโ link at the bottom of any promotional email. If you have an online account, you may also update your email preferences by logging into the โYour Accountโ section of the website.
- Direct Mail Promotional Offers โ If you would like to be removed from our catalog mailing list, please contact our Customer Service team by email to request removal.
- Other Contact โ For all other communication preferences, please email us at the address listed in the โContact Usโ section below.
๐ด What are California Privacy Rights?
If you are a California resident, you may request information about our disclosure of personal information to third parties or corporate affiliates for their direct marketing purposes.
To make such a request, please submit a written request to service@vimfjea.com, specifying that you are requesting a copy of the Companyโs โCalifornia Privacy Rightsโ notice. Please include โAttn: California Privacyโ in the subject line of your email. We are not responsible for requests that are improperly labeled, sent incorrectly, or do not include complete information. Please allow up to 30 days for us to process your request. You may submit one such request per year.
Non-affiliated third parties operate independently from the Company. If you wish to learn about your disclosure choices or stop communications from such third parties, you will need to contact those entities directly.
๐ถ What about children's privacy?
Protecting childrenโs privacy is important to us. Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 18 years of age, you are not authorized to use our Services.
If the Company learns that a child under 13 has provided personally identifiable information to the Site, we will use reasonable efforts to remove that information from our files. Parents should be aware that parental control tools are available online that can help prevent children from submitting information online without parental permission, or from accessing content that is harmful to minors.
๐ What about security?
We have implemented physical, administrative, and technical safeguards designed to protect the information we collect from our customers and site visitors. While we take every reasonable measure to protect the integrity and security of our network and systems, we cannot guarantee that our security measures will be impenetrable.
When you enter sensitive information (such as credit card details) on our forms, we encrypt the transmission of that data using Secure Sockets Layer (SSL) technology.
๐ What about other websites?
Our website may include links to third-party websites that are not affiliated with the Company. These independent sites may send their own cookies to visitors, collect data, or solicit your personal information. The privacy policies of these third-party websites may differ significantly from our policy. We are not responsible for the privacy practices of these external sites, and we cannot guarantee the security of any personal information you provide to or that is collected by such third-party sites.
๐ Where and for how long is my data stored?
Your personal information may be stored and processed on servers located in the United States, Canada, and/or Hong Kong, and is subject to the laws of those jurisdictions. The servers and databases where your information is stored may be located outside of your country of residence, and may be subject to data protection and other laws that differ from those in your home country. Your personal information may be disclosed in response to inquiries or requests from government authorities, or to comply with judicial process, in the countries where we operate. You consent to any such cross-border transfer of your personal information.
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as required for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer needed to fulfill the identified purposes will be destroyed, erased, or de-identified.
๐ What if I live internationally?
Our digital operations are conducted, in whole or in part, in the United States, Canada, and/or Hong Kong. Regardless of your country of residence, you consent to the transfer, processing, and storage of your personal data in the United States, Canada, and/or Hong Kong, and authorize the Company to use and collect your personal information in accordance with this Privacy Policy.
๐ How does the Company communicate changes to this Policy?
Any updates or changes to our Privacy Policy will be posted on this page, so that you always know what information we collect, how we use it, and under what circumstances we may disclose it. Your continued use of the Site after any changes are posted constitutes your acceptance of those changes.
๐ Whom do I contact if I have additional questions or concerns about this policy?
We welcome your questions and concerns about our privacy practices. Please feel free to contact our Customer Service team at service@vimfjea.com.
For all unsubscribe requests, please contact service@vimfjea.com. For privacy-related questions, please reach out to service@vimfjea.com.
We are committed to transparency about how we collect and use personal information. If you have a concern or complaint about how we handle your personal information, please contact us at service@vimfjea.com. If you believe we have not addressed your concerns, you have the right to lodge a complaint with a supervisory authority in your country of residence and/or in the United States. You may contact the US Federal Trade Commission with your concerns. For more information, please visit www.vimfjea.com.